Frequently Asked Questions (FAQs)
What types of books do you sell?
We specialize in physical medical and pharmacy books, including:
BNF & BNFC, Drug Guides, Reference Books, Palliative Care, Orange & Green Guides, Controlled Drug Register, Pharmacy Press Books, and other essential medical textbooks.
All books are sourced from trusted UK distributors and reputable publishers to ensure authenticity, accuracy, and quality.
How long does shipping take?
We currently ship within the United Kingdom only.
Estimated delivery time: 2β5 business days
Orders are processed within 1β2 business days.
(Delivery times may vary depending on postal service delays or public holidays.)
How much is shipping?
We offer Free Standard Shipping on all UK orders.
There are no hidden fees.
Customers are responsible for return shipping costs only if the return is not due to our error (for example, unwanted items).
How do I track my order?
Once your order ships, you will receive a confirmation email with tracking details so you can follow your parcel until delivery.
What is your return and refund policy?
Physical books can be returned within 60 days of delivery, provided they are unused, undamaged, and in their original packaging.
Refunds are issued to the original payment method within 7 business days after we receive and inspect the returned item.
Please see our Refund & Return Policy for full details.
Can I exchange a book?
Yes, we offer exchanges for items that are defective, damaged, or incorrect.
Please contact us within 7 days of delivery to arrange an exchange or replacement.
What should I do if my order arrives damaged or incorrect?
Please contact us at contact@pharmabooks.shop within 7 days of delivery and include photos of the item and packaging. We will arrange a replacement or full refund at no extra cost.
How can I contact PharmaBooks?
π Phone: +44 7824 748365
βοΈ Email: contact@pharmabooks.shop
π Business Hours: Monday β Friday, 9:00 AM β 5:00 PM (GMT)
We aim to respond to all inquiries within 24 hours on business days.
Still have questions?
Weβre here to help you with any inquiries about your order, product details, returns, or support.
Phone Number: +44 7824 748365
Email:Β contact@pharmabooks.shop
Business Hours:Β Monday β Friday, 9:00 AM β 5:00 PM (GMT)